16/Feb
2008

Xbox 360 failure rates worse than most consumer electronics


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It has been clear for quite some time that there is something very wrong with the first batches of Xbox 360 hardware. Users have dealt with overheating and the dreaded “red rings of death” since the system’s release, with many gamers on their second, third, and even fourth systems. Users came up with ways to fix the issues, while Microsoft offered quiet hardware updates and extended warranties before finally admitting there was a huge problem and pledging over $1 billion to fix it. The issue may be much more widespread than anyone assumed however, as SquareTrade, a company that sells warranties, has released a report saying they’ve seen a 16.4 percent defect rate with the consoles.

Launch Team Xbox 360, originally uploaded by johnporcaro.

This defect rate is based on claims filed on over 1,000 Xbox warranties, and based on a similar amount of data, the company claims that the Sony PlayStation 3 “hovers in the 3 percent range” for defects and failure. The “red ring of death” problem accounted for 60 percent of these failures, with no specific information provided on what caused the other 40 percent. Microsoft has described these issues as “general hardware failures” in the past, and the company has also claimed that the problems have been engineered out. Whether or not that’s the case is debatable, but this report proves that plenty of consumers are still having problems with their older systems, or systems that have been on the shelves since the “engineering” changes.

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SquareTrade doesn’t seem convinced that the issues are over, and CEO Steve Abernethy is even claiming that the percentage could go up. He also told Ars that these numbers aren’t surprising in the world of consumer electronics. “16 percent is high for Xbox if comparing to our data for Wii and PS where we are seeing closer to 3 percent so far,” he told us. “However, as an industry, consumer electronic failure rates over 3 years commonly exceed 15 percent. Like others, we have read the failure rate for Xbox is 30 percent or higher. We haven’t seen that yet, but it is clearly plausible that this 16 percent failure rate we see will increase with claims over time.”




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Written by admin · Filed Under Console Games,Gadget,General Things,Hardware Computer,New Release|

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